Our care doesn’t stop after your eye examination. Here’s how we will look after you…
Quality Products
We are proud of our spectacles and other products, and we take great care to make sure that the quality is the best that it can be. We also try to use local and Australian products whenever we can.
Product Guarantee
Your frames are guaranteed for 2 Years from purchase for manufacturing defects. If you find a manufacturing fault in the 2 years bring the glasses back to us and we will repair them to their new condition or replace them if they cannot be returned to new condition.
Your Happiness Matters
If you are not totally happy with your glasses or eye care we want to know about it. We will welcome you back, listen to your concerns and ensure your problem is resolved to your satisfaction.
Major Problem? We Have You Covered!
We know that bad luck happens and when it happens to you we want to help. In the first 12 months after you collect your glasses, if the dog chews your glasses, or you sit on them, or they melt on the dashboard or something like that, and they cannot be repaired, just bring in the unfortunate pair and we will provide you with a new pair at 50% of the original cost (or an alternative if yours are no longer available). You can do this once in the first 12 months. This does not apply if you lose your glasses.
Special Note About Lenses
Lenses have a twelve month warranty on fitting and coatings. Please take care of your lenses. If they are scratched or damaged we will try to help, but this kind of problem is not normally covered by warranty
Come Back At Any Time
We encourage you to come back regularly to have your glasses cleaned, serviced and checked. It is important to have your glasses adjusted occasionally for comfort and function. There is no charge for this service.
This is our promise to you…
Alex and Mack
Karratha Eyecare
